FAQS

  • Millfield Theatre promise to protect and respect any personal data you share with us, or that we get from other organisations. Please see our privacy statement to see how we work with the information we hold about you. You can view that here.

  • Customers can use either the car park at the theatre (with two blue badge spaces) or at Millfield House (with three blue badge spaces). Parking is also available on nearby streets (e.g. Windmill Road). Bike racks can be found by the front entrance to the theatre.

  • No, but we have a generous level-access provision which can also accommodate four wheelchairs. If you have any specific needs please inform our member of staff when booking. It is advisable to book early in order to secure your preferred seats. (And as per programme)

  • Mon-Fri 10am-5pm

    For evening performances the Box Office remains open for half an hour after the show begins. We are closed Sundays and Bank Holidays unless there is a performance.

  • The Bar & Kitchen is open 1.5 hours before every performance and during the interval. We have a wide selection of alcoholic drinks, soft drinks, hot beverages, and snacks all available from the bar. Please check the website for more details.

  • Please contact the Box Office on 0208 807 6680 and a member of the Team will be happy to confirm the Running Time of the performance.

  • Row K has slightly restricted view for people of short stature (under 4'8").

  • Reservations must be booked through the Box Office. They will be held for up to 5 days, thereafter, if not purchased the tickets will be released. We are unable to take reservations for near sell out shows.

  • We cannot offer any refunds or exchange tickets unless a performance is cancelled. So please check your purchases carefully. In the exceptional circumstances that we can offer an exchange there will be a £3 transaction fee.

  • Concessions are available where advertised, dependent upon the show. Discounts may include under 16's, senior citizens, full-time students and the disabled. Concessions are at the discretion of the producer.

  • Latecomers will be asked to wait until a suitable break in the performance before taking their seats. In some cases this may be the interval.

  • Most children's shows have a recommended age suitability. At management discretion we may offer a £3 Babes in Arms tickets for children under 12 months for shows which are suitable for families, if this is required please contact our Box office team on 0208 807 6680 to book these tickets. Any child over 12 months will require a seat ticket. Please check individual show information for any age restrictions/recommendations.

  • We welcome guide dogs and hearing dogs at The Millfield Theatre. They can be accommodated in the auditorium or left with staff at the Box Office. This must be arranged in advance when booking.

  • If you lose your tickets or they do not arrive by post please inform the Box Office and we will arrange for duplicate tickets to be left for collection when you arrive at the theatre on the day of the performance. We do not print duplicates prior to the day of the performance.